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ITIL 4 Foundation Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Answer: B


NEW QUESTION # 74
What is defined as "any component that needs to be managed in order to deliver an IT service"?

Answer: B

Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.


NEW QUESTION # 75
What is a service?

Answer: C

Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 76
Which is an activity in the 'Problem control' phase of problem management?

Answer: D

Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.


NEW QUESTION # 77
Which includes governance, management practices, and continual improvement?

Answer: D


NEW QUESTION # 78
......

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